Welcome to the Communicating Quality and Safety in Health Care website.

 

Instructor resources

Note: These instructor resources are available for adopters of the book, and require a user name and password. Please contact Cambridge University Press if you require a password, and provide details of the course, semester and enrolment as well as your name, university and position. If you do not wish to be added to our contacts database and receive email marketing, please state this in your email.

 

>> Email to request password access

 

Note that when you click on a file, you will be prompted for your password just once for each session.

 

Part 1 Communication in health care, and its role in quality and safety

Chapter 1 Introduction: communicating for quality and safety
Chapter 2 A brief history of communication in health care

 

Part 2 Communicating quality and safety across service and clinical domains

Chapter 3 Communicating with the patient in primary care settings
Chapter 4 Communicating across rural and metropolitan healthcare settings
Chapter 5 Communicating in emergency care
Chapter 6 Communicating in intensive care
Chapter 7 Communicating about end-of-life care
>> Chapter 7 Videos
Chapter 8 Communicating in surgery
Chapter 9 Communicating with people with cognitive impairment
Chapter 10 Therapeutic communication with people experiencing mental illness
Chapter 11 Communicating in partnership with service users: what can we learn from child and family health?

 

Part 3 General health communication strategies

Chapter 12 Improved care by listening: care communication and shared decision-making
Chapter 13 Intra- and interprofessional communication
Chapter 14 Communicating care: informed consent
Chapter 15 Communicating bad news: bad news for the patient
Chapter 16 Communicating in an e-health environment
Chapter 17 Communicating for quality and safety in Aboriginal health care
Chapter 18 Communicating with culturally and linguistically diverse patients in cancer care
Chapter 19 Communicating empathy in the face of pain and suffering
Chapter 20 Taking the heat in critical situations: being aware, assertive and heard

 

Part 4 Regulation and law

Chapter 21 Communicating about how the safety and quality of care are regulated
Chapter 22 Communicating bad news: when care goes wrong
Chapter 23 The role of the law in communicating patient safety

 

All Instructors' Resource Manual files [zip]

 

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